Executive, Operations

Singapore (HQ)

You will supervise and oversee the operations of the NERF Family Entertainment Centre (Singapore).

A Day in the Life

  • Perform tasks based on standard operating procedures as well as ensuring the smooth and safe running of Centre
  • Ensure Operational Excellence by delivering exceptional Guest Experience
  • Attend to guest feedback on-ground and close service lapses
  • Ensure the safety and security of our guests, while maintaining control within the Centre
  • Assist in providing First Aid as needed
  • Ensure Centre cleanliness and hygiene
  • Review, propose and execute ideas to aid in improvements on centre-related and guest experience matters
  • Assist in staff training, and staff issues
  • Generate and review reports on a monthly basis, if required

Who We Are Looking For

  • Diploma holders
  • Preferably at least two year’s relevant experience in service/tourism industry
  • Candidate with retail experience is an advantage
  • Leadership and supervisory skills
  • Flexibility to work shift patterrns (including weekends and public holidays)
  • Confident and resourceful
  • Passionate about guest experience and enjoy working with children
  • Pleasant and courteous attitude, with strong communication skills
  • Able to multitask, meticulous and a problem solver
  • Good command of written and spoken English. Proficient in other languages will be an added advantage.
  • Team player who can also work independently