Senior Manager / Manager, Account Service (Interior Fit-out, KL Based)

You will be responsible for overseeing and enhancing client relationships while ensuring that the highest standards of service are consistently delivered in retail and corporate fit-out projects. You will engage directly with clients to discern their needs and collaborate with internal stakeholders to ensure that client expectations are not only met but exceeded, fostering long-term partnerships built on trust and excellence.

A Day in the Life:

• Develop strategic account plans to achieve revenue targets and clients objectives
• Establish and maintain strong relationships with prospects and clients
• Identify new business opportunities and initiate follow-up to close sales
• Identify opportunities for account growth and coordinate cross-selling of additional services
• Prepare presentations and sales quotation/proposal based on client’s requirements.
• Lead client meetings by ensuring clear communication of project scope and deliverables.
• Communicate with factory on site progress and delivery.
• Coordinate tender submission, attend tender interviews, and follow-up on tender outcomes
• Act as the primary point of contact for clients, addressing inquiries and resolving issues promptly
• Collaborate with project teams to deliver timely and high-quality architectural services that meet client expectations
• Prepare regular progress reports for clients and internal stakeholders
• Any other ad-hoc duties as assigned by the company.

What We Are Looking For:

• Diploma / Bachelor’s degree in Building or a related field
• At least 5 years of sales experience in Interior Design sector, with a focus on retail fit-out projects
• Excellent interpersonal and communication skills
• Strong organisation and planning skills